Starting the call: Identifying yourself:

Listen to the following phrases. Repeat each phrase three times after the native speaker.
	This is Donna Greenwood.
	This is Mr. Williams.
	Jennifer Fisher here.
	This is Mrs. Jones.
	This is Frank Stevenson speaking.
	This is Daniel Adams here.
	This is Paul Ryefield.

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POTRESTI ANCHE ESSERE INTERESSATO A

Starting the call :: Giving further information about the purpose of your call

Useful phrases, with audio

Starting the call :: Identifying your company

Useful phrases, with audio

Starting the call :: Explaining where you are calling from

Useful phrases, with audio

Starting the call :: Asking to be put through to the extension you need

Useful phrases, with audio

Starting the call :: Summary

Useful phrases, with audio

Starting the call :: Greetings

Useful phrases, with audio